Frequently asked questions
Does the main Microphone need anything additional to play the song tracks ?
No, the product is plug and play, depending on the model will depend on how many songs that unit has on-board as standard, this can be expanded by purchasing additional chips to use in the microphone.
How can I see the songs on the microphone I'm looking to purchase ?
Click on the Model and view details - the description section to the top of the products own page has a RED Link for "For a full list of the XXX Songs Click Here" follow this link and the songs will display on page.
I'm looking for accessories, how do I find what's compatible with my Microphone ?
Follow the link from the top red menu "Accessories" this will display all the previous model's we have sold since 1994, we cater for every model we have ever produced - Select your model number and compatible accessories will be displayed on screen, click to view, click to buy and checkout if you found the part you need. [ if you are unsure of your model number email a photo if it to Contact us and we will send you the model number (we only supply Enter-Tech or Wow product merchandise no other brand).]
Do you supply circuit parts from inside the Microphones ?
No, sorry we do not offer any internal parts for Mic's. Please contact our customer services with reference to a quotation for repair. Some older model's are now no longer economical to repair due to labour fees but our team will advise you in these cases.
What chip is compatible with my model ?
Follow the link from the top red menu "Song Chips" this will display all the previous model's we have sold since 1994, we cater for every model we have ever produced - Select your model number and compatible accessories will be displayed on screen, click to view, click to buy and checkout if you found the part you need. [ if you are unsure of your model number email a photo if it to Contact us and we will send you the model number (we only supply Enter-Tech or Wow product merchandise no other brand).]
Can I call an order in by Telephone ?
Unfortunately our ordering is all internet based, this is for security as checks are made by our merchant on your address location when making payment with your debit or credit card. This verifies you as the card holder are authorised to purchase product. If you do not have a credit or debit card we would suggest asking someone to make the purchase for you on your behalf our site is encryption protected and cards are authorised and debited by World Pay a subsidiary of the Royal Bank of Scotland. We do not store your card data, in fact RBS Worldpay will process your card and we are merely told it was authorised or not, we never get to see your details - 100% security on your behalf. This site at checkout payment section will turn to https:// showing the secure page padlock.
I bought a Microphone overseas or imported it - can I still buy accessories ?
Of course, usually the model numbers will be the same therefore follow our FAQ's above to purchase parts and accessories.
I bought a Microphone overseas or imported it, I need to return it can you help me ?
Unfortunately if you bought your product outside of the UK this is classed as "GREY" import and we will not support your Serial number inside the UK, you will need to contact and return the item to the original purchased point or country of purchase, your warranty is not UK/European.
I have looked online and can buy cheaper outside of the UK
Product imported from outside of the UK is liable for customs Duty and VAT, this can amount to up to 20% on top of the cost they are quoting online, this will be increased by a further admin charge by the courier carrying your product - they will invoice you usually for the total and release only when paid.
I have seen something similar online but claims to have more songs ?
Check the quality and product history - how long has the brand been around and available - Magic Mic arrived in the UK in 1990! You should also check (especially if using commercially) the songs are licensed. There are some very poor quality china manufactured products which have poor reproduction sound. Wow product is manufactured in Korea under very strict quality control guidelines by one of the worlds leading Karaoke brands.
How long has Magic Mic been around.
As a product since 1990, we are the longest trading distributor of this product in the UK, trading since 1994, our domain name Magicmic.co.uk has been active and retailing official product since 1994.
